1. General Provisions
1.1. These terms and conditions set out the rules for the VESA Loyalty Programme (hereinafter referred to as "the Programme").
1.2. The Programme is organized by VESA Beauty (hereinafter referred to as "the Organizer").
1.3. Joining the Programme is automatic and available to all customers who have an account at the VESA Beauty store.
1.4. For the purposes of this Programme, a “Member” is any customer who has an active account at vesa.co.uk and participates in the Loyality Programme. Each account is linked to a unique email address, and Members must always use the same account to earn and redeem points. Points cannot be transferred from one account to another.

2. Earning Points
2.1. Participants in the Programme (hereinafter referred to as "Members") earn points for the following activities:

• Placing an order: 1 point for every £1 spent.
• Celebrating a birthday: 200 points.
• Following on Instagram: 50 points.
• Liking the Facebook page: 50 points.
• Following on TikTok: 50 points.
• Referring a friend: 100 points (after the referred friend completes a purchase).
• Placing 3 orders within 1 year: 100 points.

2.2 Points for orders are awarded at the time the order is placed. If an order is canceled, the points will also be canceled.
2.3. If a product is returned, the points earned for the purchase of that product will be deducted from the member's account.

3. Redeeming Points
3.1. Points can be redeemed for the following rewards:

• Coupon worth £2: 200 points.
• Coupon worth £5: 500 points.
• Coupon worth £10: 1,000 points.
• Coupon worth £15: 1,500 points.
• Free shipping coupon: 400 points (valid only for shipping costs up to £4).

3.2. Coupons cannot be combined with other promotions.
3.3. Points cannot be transferred to another account or exchanged for cash.
3.4. Points cannot be redeemed retroactively. If points are not used at checkout, they cannot be applied after the purchase is completed.

4. Point Validity
4.1. Loyalty points remain valid as long as the Member is active in the Programme. All unused points expire after 12 months without qualifying points activity.
4.2. Earning or redeeming loyalty points resets the 12-month expiry period. If no qualifying activity occurs during this period, the Member's entire unused points balance will expire.
4.3. Expired points cannot be redeemed.

5. VIP Tiers Participation Conditions
5.1. Members can progress to higher VIP tiers based on the total number of points earned during a calendar year (1 January to 31 December). The following thresholds apply:

• Bronze: 0 points.
• Silver: 500 points.
  • Rewards: Coupon worth £5 (minimum cart value: £15, one-time use).
• Gold: 1,250 points.
  • Rewards: Coupon worth £10 (minimum cart value: £35, one-time use), Free shipping coupon.
• Platinum: 3,000 points.
  • Rewards: Coupon worth £20 (minimum cart value: £50, one-time use), Free shipping coupon.

5.2. VIP tier qualification is based on the total number of points earned during the relevant calendar year, regardless of the Member's remaining points balance. Redeeming points for rewards does not reduce the VIP tier already achieved.
5.3. VIP tiers are valid only for the calendar year in which they are achieved. On 1 January each year, all Members' VIP tiers are automatically reset to Bronze, regardless of the tier achieved in the previous year.
5.4. At the beginning of each calendar year, the qualifying points total for VIP tiers resets to zero. To reach Silver, Gold or Platinum again, Members must earn the required number of qualifying points during the new calendar year. VIP tier status and qualifying points from the previous year do not carry over. Resetting VIP tiers does not remove any unused loyalty points available for redemption, which remain subject to the expiry rules set out in Section 4 of these Terms and Conditions.
5.5. VIP tier discount coupons can only be redeemed once, subject to the terms and validity period of each reward.
5.6. VIP rewards, including free shipping coupons, are available exclusively for orders delivered within the United Kingdom.

6. Birthday Points Rules
6.1. To receive birthday points, the date of birth must be provided at least 30 days before the birthday.
6.2. Birthday points will be credited on the Member's birthday. If the date of birth is entered less than 30 days before the birthday, the points will not be awarded this year and will instead be credited on the following birthday. This policy helps us prevent misuse and ensures fair rewards for all members.

7. Refer a Friend Programme
7.1. Members can earn rewards by referring new customers to VESA Beauty through their unique referral link.
7.2. How it works:

• Your friend receives: £5 off their first purchase.
• You receive: A £5 discount coupon and 100 loyalty points when your referred friend completes a qualifying purchase through your referral link.

7.3. Offer is only valid for new customers, with a minimum spend of £25.

8. Additional Provisions
8.1. The Organizer reserves the right to amend the Programme's terms and conditions at any time. Members will be informed of any changes.
8.2. The Organizer reserves the right to terminate the Programme at any time. Participants will be notified at least 30 days prior to the termination, and any points accumulated until the termination date will be settled according to the current terms.
8.3. The Organizer reserves the right to exclude Members from the Programme if they violate its terms and conditions, including to fraudulent activities or misuse of the Programme.
8.4. The Organizer reserves the right to cancel the points if they were awarded incorrectly or due to an error.
8.5. The Organizer is not responsible for technical problems, errors in point calculation, or delays caused by factors beyond its control. Additionally, the Organizer is not liable for disruptions in the functioning of the Programme due to force majeure events, such as natural disasters, technical failures, or network interruptions.

9. Privacy Policy
9.1 The Organizer processes personal data of Programme participants (e.g. birthdate, email) in accordance data protection regulations. The data will be used solely for the purposes of the Programme, including providing rewards, notifications, and managing the participants' accounts.

10. Contact
Any questions regarding the Programme should be directed to: support@vesabeauty.co.uk.