Only unopened products can be returned due to hygiene and safety reasons. https://vesa.co.uk/policies/refund-policy

During December, returns may take up to 14 days to be processed in our warehouse.

Free gifts can be found in the Free Gifts section.

All free gifts are subject to availability. If a product disappears from your basket, it is no longer available.

Please contact us as soon as possible after placing your order, so we can update your delivery address before the warehouse begins processing it.

If you contact us too late, we may no longer be able to change it directly, and any updates would need to be attempted via your tracking portal once your order has been dispatched.

Once your order is dispatched, you will receive a tracking number via email. You can use this to check your parcel’s progress.

All free gifts are subject to availability. If an item is out of stock, it will automatically be removed from your basket.

Let us know as soon as possible - we’ll do our best to combine orders if they haven’t been dispatched. However, due to the high volume of orders during the festive season, we cannot guarantee that multiple orders can be merged.

Yes, digital gift cards are available for email gifting.

Orders can only be cancelled before dispatch. Please contact us immediately if you need to cancel.