Refund policy

Return Period

You have 14 days from the date you receive your order to initiate a return. After this period, we unfortunately cannot offer refunds or exchanges.

Items Eligible for Return

To qualify for a return, items must be:

  • Unworn, unused, and in the original packaging.
  • The product’s security seals must be intact. Breaking these seals means the product cannot be returned. 

If the product doesn't have such protection seals originally write us at support@vesabeauty.co.uk before initiating the return. We will assist in coordinating with the manufacturer.

Items Not Eligible for Return

The following items cannot be returned: 

  • Perishable goods (e.g., food, unopened products with a short shelf life)
  • Custom or personalized products (e.g. advent calendars, mystery boxes, or products made on special request not offered regularly)
  • Personal care items (e.g., intimate or sanitary cosmetics or opened, used cosmetics for hygiene and safety reasons)
  • Items marked as final sale/last chance/outlet (with BB dates in titles).
  • Gift cards
  • Book with obvious signs of use

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition is damaged or missing parts for reasons not due to our fault.
  • Any item initiated for return later than 14 days after delivery.

How to Return

  • Email support@vesabeauty.co.uk with your order number, details of the items you wish to return, and the reason for return.
  • If your return is approved, you will receive detailed instructions on how to return your items.
  • Package your items securely to avoid damage during transit (cardboard box + padding, protective packaging).
  • Do not send items without prior approval, as unapproved returns may be rejected.

Please do not send your purchase back to the manufacturer or do not send any items back without prior agreement with Vesa Beauty Ltd.

Shipping Your Return

Send your returns to: 

Monta Fulfilment UK
2 Spire Rd,
Rushden
NN10 0FN

with a note: VESA + Order Number

Ensure all items are securely packaged to avoid damage. Note: Do not send products in envelopes if the original packaging is cardboard, as this may cause damage.

Depending on where you live and the shipping option you choose, the time for the returned product to reach us may vary. 

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without a valid tracking number.

Shipping Cost

If the return is due to a defect or incorrect product on our part, we will cover the return shipping costs. 

For all other returns, the customer is responsible for return shipping costs. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns Process

  • Once your returned parcel is shown as delivered in the tracking system, our Returns Team will inspect the items.

  • Please allow up to 7 working days from the delivery date for your return to be processed and approved. Occasionally, delays may occur if parcels are difficult to locate or require additional verification, and we will keep you informed.
  • If your parcel is shown as delivered in the tracking system but our warehouse is unable to locate it, we will notify you. In this case, you must file a claim with the courier as the sender of the return.

  • Once your returned items have been accepted, we will process your refund as soon as possible to your original payment method. The time it takes for the funds to appear in your account depends on your bank or card provider and may vary.

  • If a product is not eligible for a refund, you may choose:

    • To have the product returned to you at your cost
    • To have the product disposed of

Late or missing refunds 

If you haven’t received your refund:

  • Check your bank account again.
  • Contact your credit card company, as there may be delays in posting.
  • Contact your bank, as processing times vary.

If you’ve done all of this and still haven’t received your refund, please contact us at support@vesabeauty.co.uk.

Exchange (if applicable)

We only replace items if they are defective, incorrect or damaged. If the exchange is due to damage during shipping, include a damage report from the carrier and photos of the damaged product and packaging. Please take photos of both the damaged product and the outside of the carton (as the package looked when it was delivered). Make sure that the photo of the damaged package shows the package shipping label clearly visible, indicating that the package was shipped by Vesa Beauty Ltd and delivered to the address specified in the order. Please contact us at support@vesabeauty.co.uk 

Exchanges are for the same or equivalent product, subject to stock availability. 

Personalized & Custom-Made Items

The following rules apply to the return of the Advent Calendar & Mystery Box: The Advent Calendars & Mystery Box are personalized and custom-made items. Your right to withdraw from the contract in accordance with the regulations for the above-mentioned reasons does not apply if the calendar has been unpacked and the seals have been removed. Regardless, your statutory rights, including your statutory warranty rights, continue to exist without restriction.

International Returns

For international returns, customers are responsible for return shipping costs and any associated duties or taxes. Please contact us at support@vesabeauty.co.uk to arrange an international return.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return - once the returned item is received.

If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver.

Discount Codes (if applicable)

We are unable to apply discount codes, free items or sale items after after purchase.

Vesa Beauty Ltd is not responsible for adding discount codes, sale items or free items after purchase. All sales, discount codes and free items are well described during sale campaigns and should be followed by the customer. 


This policy is offered in addition to your legal rights to avoid misleading the consumer.


For any questions regarding returns, please contact us at:

Email: support@vesabeauty.co.uk 

Contact Form: https://vesa.co.uk/pages/contact-us