SHIPPING POLICY & Delivery Issues

Thank you for visiting and shopping at VesaBeauty. The following are the terms and conditions that constitute our Shipping Policy. The following Shipping Policy explains how we process, dispatch and deliver orders, as well as how we handle delivery issues.

 

1. ORDER PROCESSING AND DISPATCH

• Order Processing
  Orders placed by 2 pm are typically processed and dispatched on the same working day. Orders placed after 2 pm will normally be processed and dispatched on the next working day. We reserve the right to process your order within up to 3 working days in the case of  high order volumes, promotional campaigns, public holidays or other circumstances outside our reasonable control.
  The estimated delivery time starts from the date the parcel is handed over to the relevant courier.
  
• Orders Placed on Weekends or Public Holidays
  Orders placed on weekends and public holidays will be processed from the first business day following the holiday or weekend. Next Day Delivery shipments are fully dependent on the courier and his shipping rules.
  
  
• Estimated Delivery Time
  Delivery times shown on our website are estimates. The estimated delivery time is calculated from the moment the parcel is handed over to the courier. You will receive a notification via email or SMS when your parcel is dispatched.
  Unless otherwise agreed, your order will be delivered without undue delay and, in any event, within 30 days of the contract being entered into.
  

2. ADDITIONAL SHIPPING INFORMATION

• Combining Orders
  We reserve the right not to combine two separate orders into one package. Where necessary, we may also change the courier or split an order into multiple parcels. We will not charge you an additional delivery fee solely because we choose to split an order into multiple parcels.
  If you place two separate orders, they will be shipped in separate packages. 
• Changes to Orders
  If you need to make a change to your order, please contact us as soon as possible after placing the order - We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has entered the processing or dispatch stage.
  If the changes relate to the shipping option, there may be a surcharge charged if you choose a more expensive option.
  Once an order has been dispatched, we may be unable to make changes to the order or delivery address.
  

 

3. SHIPPING CONFIRMATION AND ORDER TRACKING

• Confirmation and Tracking
  Once your order has been dispatched, you will receive a dispatch confirmation by email containing your tracking number, where tracking is available.
  Tracking information may take up to 24 hours to become active.
  Please use the tracking information provided to monitor the progress of your parcel.
  

  
  

• Safe Place Delivery
  IMPORTANT! If you choose a Safeplace delivery option with Royal Mail, please ensure that the selected location is a secure, weatherproof area within your property, out of sight from public access, and easily accessible for the courier.
  Royal Mail may also leave a parcel in a Safeplace without a specific request if the delivery driver considers the location suitable according to their guidelines. 
  You can update or manage your Safeplace preferences directly through your Royal Mail account or delivery preferences.
  

 

4. DELIVERY ISSUES

• Missing or Delayed Parcels
  If your parcel has not arrived within the estimated delivery period, please contact us as soon as possible.
  Before contacting us, please check:
     -that the delivery address provided at checkout was correct;
     -the tracking information;
     -whether the parcel has been left in a Safeplace;
     -whether a neighbour or another person at the delivery address has accepted the parcel; and
     -whether the courier has attempted delivery or redirected the parcel to a collection point.
  
  For Royal Mail deliveries, we may need to allow Royal Mail time to investigate certain delivery issues. Royal Mail investigations can take up to 7 working days depending on the circumstances.
  If a parcel is confirmed as lost or has not been delivered within a reasonable period, we will investigate the matter and provide an appropriate remedy in accordance with your statutory rights.
  
  
• Delivered but Not Received
  If tracking shows that a parcel has been delivered but you cannot locate it, please first check the delivery location, Safeplace, any delivery photographs or tracking information provided by the courier, and with neighbours or other people at the delivery address. If the parcel still cannot be located, please contact us so that we can investigate the matter with the courier.
  
  
• Damaged, Incomplete or Missing Items
  If your order arrives damaged, incomplete, or any items are missing, please contact us at support@vesabeauty.co.uk as soon as possible after delivery, preferably within 7 days. The 7-day period is requested to help us investigate delivery and warehouse issues promptly. 
  
  Please keep the original packaging and any damaged items until the investigation is completed.
  To help us investigate the issue with our warehouse and courier, please provide:
    - your order number,
    - a description of the issue,
    - clear photos of the damaged product(s),
    - photos of the outer packaging,
    - a photo showing the shipping label on the parcel,
    - any other information reasonably requested by our Customer Service Team.
  
  Photos clearly showing the damaged products are required in order for us to assess the issue and process the claim. If the products are covered by packaging material, please carefully uncover the affected items where possible so the damage can be clearly visible.
  Once we have reviewed the information provided, we will offer an appropriate resolution, which may include a replacement, refund, or another suitable solution.
  

5. UNCOLLECTED, RETURNED OR INCORRECTLY ADDRESSED PARCELS

• Free shipping is available only once per order.
  If a parcel is returned to us because it was not collected from a collection point within the applicable collection period; an incorrect or incomplete delivery address was provided; delivery was otherwise unsuccessful due to information or action required from the customer; or the customer declined or failed to accept the delivery, Vesa Beauty Ltd will not offer free re-shipping. In the event of cancellation of the order, the cost of the products will be refunded, excluding shipping costs. In the event of a re-shipment, the customer will have to pay for the re-shipping costs to fulfill the order.
  
  

6. UK SHIPPING OPTIONS & COSTS

STANDARD DELIVERY UK

• FREE DELIVERY only for UK England, Wales and Scotland*  for orders over £59 - Royal Mail Tracked48
• FREE DELIVERY for Jersey, Isle of Man, Guernsey, Nothern Irelands, Highlands - for orders over £59 - Royal Mail Tracked48
• Royal Mail Tracked48 (2-5 business days) - £3.98
• Royal Mail Tracked24 (1-3 business days) - £4.99
• Orders over £75 are shipped using a signed-for delivery service. A signature will be required upon delivery to ensure your parcel reaches you safely and securely.

Delivery estimates are provided by the courier and are not guaranteed unless a specific guaranteed delivery service has been expressly purchased and agreed.

The actual parcel weight might be different from the one presented at the checkout as there is additional packaging included. The difference might be +/- 250g. The difference might also occur due to scale inaccuracy. 

 

*selected locations:
AB31*,AB32*,AB33*,AB34*,AB35*,AB36*,AB37*,AB38*,AB41*,AB42*,AB43*,AB44*,AB45*,
AB46*,AB47*,AB48*,AB49*,AB50*,AB51*,AB52*,AB53*,AB54*,AB55*,AB56*,EI*,ZZ75,
FK17*,FK18*,FK19*,FK20*,FK21*,GY9*,HS*,IM*,IV*,KA27*,KA28*,KW*,PA20*,PA21*,
PA22*,PA23*,PA24*,PA25*,PA26*,PA27*,PA28*,PA29*,PA30*,PA31*PA32*,PA33*,PA34*,
PA35*,PA36*,PA37*,PA38*,PA39*,PA40*,PA41*,PA42*,PA43*,PA44*,PA45*,PA46*,PA47*,
PA48*,PA49*,PA50*,PA51*,PA52*,PA53*,PA54*,PA55*,PA56*,PA57*,PA58*,PA59*,PA60*,
PA61*,PA62*,PA63*,PA64*,PA65*,PA66*,PA67*,PA68*,PA69*,PA70*,PA71*,PA72*,PA73*,
PA74*,PA75*,PA76*,PA77*,PA78*,PH15*,PH16*,PH17*,PH18*,PH19*,PH20*,PH21*,PH22*,
PH23*,PH24*,PH25*,PH26*,PH27*,PH28*,PH29*,PH30*,PH31*,PH32*,PH33*,PH34*,PH35*,
PH36*,PH37*,PH38*,PH39*,PH40*,PH41*,PH42*,PH43*,PH44*,PH45*,PH46*,PH47*,PH48*,
PH49*,PH50*,TR21*,TR22*,TR23*,TR24*,TR25*,ZE*,PO30*,PO31*,PO32*,PO33*,PO34*,
PO35*,PO36*,PO37*,PO38*,PO39*,PO50*

 

7. SHIPPING FOR THE UNITED STATES AND CANADA – Fedex/UPS
 

International Fast Tracked	0kg - 2kg	£33
	2kg - 5kg	£45
	5kg - 10kg	£60
	10kg - 20kg	£90

 

Other countries of the world

If you are from a country other than those mentioned, drop us an e-mail at support@vesabeauty.co.uk we will help you to get your parcel to your country!

 

International Delivery Times

International delivery normally takes approximately 5–30 working days, depending on the destination and courier service.

International delivery times are estimates and may be affected by customs clearance, weather conditions or carrier delays. If your parcel is significantly delayed or does not arrive, please contact us so that we can investigate the delivery and advise you on the next steps. 

Customs Duties, Taxes and Import Charges

In some countries, additional duties and taxes may be charged upon receipt of your shipment. The recipient is responsible for the payment of customs duties and taxes. Import duties, taxes and customs charges may apply depending on the destination country. Where applicable, these charges are the responsibility of the recipient. Customers should check the import requirements and potential charges applicable in their country before placing an order.

Vesa Beauty Ltd is not responsible for failure to collect the package from customs and/or failure to pay duty or tax, and in the event of damage to the package by customs, Vesa Beauty Ltd is not obliged to compensate for the order. The parcels are sent with the attached declaration CN22 or CN23, Vesa Beauty Ltd will make every effort to ensure that the declarations are completed correctly.

 

Vesa Beauty Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Different regions may have different shipping prices. The exact prices for shipping to the selected country will appear when you process the order during the selection of the shipment.

We reserve the right to ship your order in separate packages.

Delivery delays can occasionally occur. There may be a case of natural disaster or any other situation that may impact delivery timelines for national and international services. In that case please allow additional 20-120 days for international deliveries.

 

Damaged International Deliveries

Vesa Beauty Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.