festive season break!

We’re currently on a holiday break. Our Customer Service team will be available to respond to messages on 29-30.12.2025 and again from 5.01.2025 onwards.

If your inquiry is about a parcel, please include your order number and a brief description in the subject line of your email. This will help us prioritize your issue as soon as we return.

Thank you for your patience during this festive period!

Yes! 🎄 Use the code XMAS15 to enjoy 15% off your entire order.📅

The code is valid from 24.12.2025 until midnight on 4.01.2026 (UK time).
Don't miss out on this festive treat! 🎁

If you’ve noticed an error in your shipping address, don’t worry!

📧 Send an email to support@vesabeauty.co.uk with:
Your order number in the subject line & a note saying "Correct Address"

We'll do our best to update your address before your package leaves our warehouse and keep you informed.

Unfortunately, during promotional periods, we’re unable to add products or combine orders due to the high volume of packages being processed.
Thank you for your understanding!

If your parcel hasn’t arrived a few days after shipping, please:
 1. Double-check the tracking link in your email to monitor its status. Keep in mind that there may be delays due to the holiday period.
 2. If the issue persists, email us at support@vesabeauty.co.uk with:
  - Your order number.
  - A note in the subject line indicating the problem (e.g., "Evri parcel delayed", "Royal Mail parcel delayed" or "DPD parcel delayed").

We’ll prioritize your message and respond as soon as possible during our working days.

If your parcel arrives after you’ve contacted us, please let us know so we can close the case.

Thank you for your patience!

Yes, courier services may experience delays during the holiday season. Please refer to the estimated delivery times provided by the courier and track your parcel regularly.

We’re working hard to restock all out-of-stock items as quickly as possible in the New Year.

To be notified when the product becomes available, please leave your email address on the product page and we’ll send you an update as soon as it’s back in stock.

Orders placed during the holiday season will be processed on 29-30 December and then from 5 January onwards.
Orders will be completed in the order in which they were placed, so when they are shipped depends on the number of orders. There may be delays.
You will receive a confirmation email as soon as your parcel is dispatched.

Our Customer Service team will be available on 29–30 December 2025 to assist with urgent matters.
Regular working hours will resume from 5 January 2026.

Messages received during the holiday break will be answered in order of priority. Thank you for your patience during this festive period.

Yes. Order confirmation and shipping notification emails are sent automatically, even during the holiday period. Please remember to check your spam or promotions folder.